Information You Provide
Our inquiry forms require an email address and a message. Your name, company, country or target market and product category are optional. We also receive the information you choose to send by email or other business communication, including product references, specifications and packaging artwork. Inquiry records can include the page or product associated with the request and its submission time.
How the Information Is Used
We use this information to reply to your inquiry, identify suitable products, prepare quotations or samples, clarify order requirements and keep records of the discussion. Where applicable, we process it to take steps you request before a contract, perform a contract, meet legal obligations, or support our legitimate interests in business communication and website security. Where consent is required, you may withdraw it by contacting us.
Project Files and Commercial Information
Reference images, specifications and artwork are used to assess and carry out the project for which you supplied them. Please send only information needed for the inquiry. The website does not take online payments; do not include passwords, payment-card details or unrelated personal information in a message.
Website and Technical Information
The website and its hosting or security services may record an IP address, browser information, requested pages and access times to operate the site, diagnose faults and prevent misuse. Cookies or similar storage may be used for session, security and website functions. You can manage cookies through your browser settings, although blocking them can affect some functions.
Embedded Google Map
The Contact page contains an embedded Google Map. When the map loads or you interact with it, your browser connects to Google. Google may receive technical information, such as your IP address and browser details, and use cookies or similar technologies under its own Privacy Policy. You can contact us by email if you prefer not to use the map.
Sharing and Service Providers
Form submissions are stored in the website inquiry system and sent to the team by email. Our hosting and email providers process information as part of these services. Relevant JINJIE staff use the details for sales, product, production, quality or order support. We do not sell personal information or submitted project files. Information may also be disclosed where required by law.
Retention and Security
How long a record is needed depends on whether the inquiry remains active, leads to a sample or order, or is needed for an unresolved question, claim or legal record-keeping requirement. Website inquiry records and related emails may be held in separate systems. You can request deletion using the contact below; some records may need to be retained for these stated purposes. No internet transmission or storage method can be guaranteed completely secure.
International Business Communication
JINJIE handles inquiries in China. If you contact us from another country, your information is sent to China and may also be processed in countries where our hosting and email providers operate. The privacy laws in those places may differ from those in your country. Contact us if you need details about how your inquiry information is handled.